Security & Privacy
AirCrewDepot supports airline operations where timing, accuracy, and confidentiality are critical. We treat operational and crew-related information as sensitive and handle it strictly for the purpose of coordination and execution.
Our security approach is designed to protect airline workflows while maintaining clear, actionable communication between all operational parties involved.
Data Handling & Access Control
AirCrewDepot follows a principle of minimum necessary data usage. Information is collected and processed only when required to coordinate crew ground operations.
Operational data handling is based on:
- limited data collection aligned with operational needs
- controlled access for authorized operational personnel
- role-based information sharing across teams and partners
- confidential communication with local partners strictly for service delivery
Airlines maintain visibility into what data is used operationally and for what purpose.
Regulatory Compliance (GDPR-Aligned Handling)
When personal data is required to support operations, AirCrewDepot follows GDPR-aligned principles, including lawful purpose, data minimization, limited retention, and controlled access.
Data is not used beyond its operational context, and handling practices are designed to align with applicable regulatory requirements relevant to airline operations.
Security Incidents & Risk Management
AirCrewDepot applies an operational approach to security incident handling. This includes internal review, containment actions where relevant, and transparent communication with airline partners if an incident affects operational coordination.
Our focus is on minimizing operational impact while maintaining accountability and clarity.
How to Get Support
AirCrewDepot provides structured support channels to ensure issues are routed correctly and resolved efficiently.
Support is available through:
operational coordination contacts for daily activities
escalation channels for time-critical or irregular operations
account coordination for commercial or long-term matters
support email for documentation or administrative requests
Requests are prioritized by operational impact to avoid unnecessary delays.
Support Hours & Response Expectations
Operational support is available 24/7 for active airline operations.
Response handling is structured by priority:
critical issues affecting live operations are addressed in real time
operational coordination requests are handled within the active operations window
administrative or non-urgent matters follow standard business workflows
Clear escalation paths ensure timely decisions when schedules change.
Issue Resolution & Escalation
AirCrewDepot uses predefined escalation procedures to resolve issues efficiently. Responsibility remains with a single coordinated operational framework, reducing handoff delays and ensuring consistent communication.
This structure allows airline coordinators to focus on operations while AirCrewDepot manages resolution processes.
Security Certifications & Operational Standards
AirCrewDepot does not position formal security certifications as a standalone value. Instead, our security model is built around compliance-first operational standards aligned with airline requirements and regulatory expectations.
Operational security standards include:
- controlled access to operational information
- role-based data handling across teams
- GDPR-aligned data processing principles
- structured incident response procedures
This approach reflects how security is applied in real airline ground operations — as part of execution, not as a separate compliance layer.
Self-Service Resources & Support Model
AirCrewDepot operates as a B2B operational partner, not a consumer-facing platform. For this reason, support is intentionally structured around direct operational communication rather than public self-service portals or generic knowledge bases.
Available resources include:
- dedicated operational coordination contacts
- direct escalation channels for time-critical situations
- support email for administrative or documentation requests
- account-level coordination for ongoing or long-term cooperation
This model ensures that airlines receive relevant, context-aware support, without delays caused by ticket queues or generic self-service workflows.
Summary
Security and support at AirCrewDepot are designed to match the realities of airline operations. Our approach prioritizes confidentiality, operational clarity, and rapid response — supporting airlines with reliable ground coordination they can trust.
Loading...